Frequently Asked Questions
What time will Santa call?
Santa will call at the time and date selected by you, please allow 15 minutes either side of your selected time, as Santa can be very busy.
Why do the prices vary for different times and Countries?
Santa may have to stay up all night making calls to different time zones and Santa’s little helpers cost more at these times. Cost of production can vary in different countries and at different time of day.
How long will calls last?
Live video calls and live phone calls are approximately 3 minutes long and
pre-recorded calls will last about 90 seconds.
How do I book and what information will I have to give?
Click on the book here button and a form will appear. You will be asked for your name and contact details. You will be asked to supply information about the person who will receive the call to help Santa personalize the call. You will be asked for payment.
What happens to my personal information?
Your information is not shared or given to any one. It is used solely by www.santasvideocalls.com to provide you with a quality service and to keep you updated with events and developments of www.santasvideocalls.com
Which telephone will I need?
We will call any phone including Landlines, Mobile phones and Voip.
What is VOIP?
VOIP is the abbreviation for (voice over internet protocol). It is a system used by computer users to talk to each other using their PC and some providers incorporate the ability to see each other on screen.
How do I get VOIP enabled?
To avail of video calls you must have a broadband connected PC with a VoIP provider. You will also need a VoIP phone or headset with microphone. These are available at most PC outlets.
If your PC has a built in web cam and microphone you do not need the headset or VoIP phone.
You can download a VOIP program on to your PC. There are many providers some of which we have provided links to on our site www.santasvideocalls.com
These are free to download and free to use PC to PC. When Santa calls you from his PC you will see him. If you have a web cam on your PC you have the option to allow Santa to see you.
What will Santa say?
Santa’s live video call and live phone calls are interactive. Santa will be prepared with the information you have provided and will talk about the elves and reindeers and the preparations being made for the big day.
What texts will Santa send?
A variety of short messages all relating to Christmas, arrangements for toy making, naughty and nice lists and not forgetting Rudolf and the elves.
Can my other children share a call from Santa?
Yes on live video Santa appears on screen and will address as many children as you wish. You must remember though, the more children included the less time he will have with each and your Santa call will be less personalised. Santa will mention the first three names in your booking.
Can Hospitals & orphanages have a free call?
Yes to avail of a free group call you must request this well in advance, as there will be limited availability.
What language does Santa use?
At present Santa uses English but very soon we hope to include many other languages.
Is it safe for my children using the Internet?
Yes it is safe. You won’t want to miss this magic moment. Your child receives the call at the time you have selected. You must be available at that time with your PC and child ready to accept the call. This puts you in total control and you can guide the conversation if you so wish.
Can my child contact Santa and cost me money?
No it is not possible to contact Santa by phone, text or Internet.
Can I give a call as a gift to a relative or friend?
Yes, but you must let his/her guardian know the time and date you have booked so the child is available to take the call.
Personalized Greeting Cards from Tiny Prints.